Shipping policy
Shipping Policy
1. Processing Time
All orders are processed within 4-5 business days (excluding weekends and holidays). Once your order is processed, you will receive a notification with tracking information.
2. Shipping Methods and Costs
We are pleased to offer free standard shipping on all orders
- Standard Shipping: Delivery typically takes 5-7 business days (domestic)
3. Shipping Addresses
Please ensure that the shipping address you provide is correct and complete. We are not responsible for orders that are delayed, lost, or undelivered due to an incorrect address. If you realize there is an issue with your shipping address after placing your order, please contact us immediately at .
4. Order Tracking
Once your order has been shipped, you will receive an email with a tracking number and a link to track your package. Please allow up to 24 hours for tracking information to update in the carrier’s system.
5. Lost or Missing Packages
We are not responsible for lost or missing packages once they have been shipped and the carrier confirms delivery. If your package is lost or missing, please contact the carrier directly using the tracking number provided. In case of an issue with delivery, we will assist in any way we can, but the responsibility lies with the carrier.
6. Customs, Duties, and Taxes (for International Orders)
International customers are responsible for any customs duties, taxes, or import fees that may apply to their order. These fees are determined by the customs authorities in the destination country. We have no control over these charges and are not responsible for any additional costs incurred during shipping.
7. Shipping Delays
While we strive to ensure timely delivery, delays may occur due to circumstances beyond our control, such as weather conditions, carrier issues, or customs processing. If there are any significant delays, we will notify you as soon as possible.
8. Returns Due to Shipping Issues
If your order is returned to us due to an incorrect address or if the carrier is unable to deliver the package, we will contact you to resolve the issue. Additional shipping fees may apply for reshipment. If you wish to cancel your order at that time, our No Return or Refund Policy applies.
9. Changes to Shipping Policy
We reserve the right to modify or update our shipping policy at any time. Any changes will be posted on this page, and the revised date will be updated at the bottom of the policy.
10. Customer Service
If you have any questions or concerns regarding shipping, please contact us at . Our customer service team will be happy to assist you with any inquiries.